Order Terms

Revised on 9 October 2026

1. Who we are and who sells the goods

1.1. This website (hereinafter referred to as the ‘website’) is part of the NSP Club group of websites: eu.nspclub.org, nspclub.pl, nspclub.de, nspclub.fr, nspclub.es, nspclub.it, nspclub.ro, nspclub.nl, nspclub.gr, nspclub.cz, nspclub.pt, nspclub.sk, nspclub.lt, nspclub.lv, nspclub.ee, nspclub.dk, nspclub.fi.

1.2. The website is operated by Dina Pavlovna Sultanova (hereinafter referred to as ‘we’ or ‘NSP Club’) — an independent distributor of Nature’s Sunshine products. NSP Club is an independent project; it does not belong to Nature’s Sunshine and is not its representative office. Contact details can be found in section 12.

1.3. The seller of the goods is Nature’s Sunshine in Europe: Nature’s Sunshine Europe Sp. z o.o., ul. Olkuska 7, 02-604 Warsaw, Poland; KRS 0000248004, NIP 108-000-53-70, REGON 140331748 (hereinafter referred to as the ‘Seller’). You enter into the contract of sale with the Seller, and the Seller receives the payment. We do not accept payments and are not a party to the contract of sale.

1.4. Our role: we display the catalogue and prices, take your order and place it with the Seller on your behalf, answer your questions and assist with returns and complaints. We receive a commission from Nature’s Sunshine for the customers we refer; this does not affect the price you pay.

1.5. These terms and conditions apply to individual customers who are purchasing for personal use (consumers). If you are purchasing for business purposes, please contact us before placing your order.

2. How to place an order

2.1. You select the products, provide your contact details, delivery address and method of payment. Before submitting your order, you will see a full overview of your order — products, prices, delivery charges and the total amount — and can correct any details. You can place an order without registering on the website.

2.2. By clicking the order button, you are instructing us to place this order with the Seller on your behalf — with exactly the same products and total amount as you have seen. You are not obliged to pay for the order: if you change your mind, simply do not pay for it — an unpaid order is cancelled without any consequences. We will confirm receipt of your order by email; the order will be assigned a reference number, which registered customers can view in their personal account.

2.3. Our manager places the order with the Seller in your name and sends you the Seller’s payment details or a link to make the payment. If you are not yet a Nature’s Sunshine customer, the Seller will register you as a customer, assign you a personal customer number (discount number) and assign you to an NSP Club adviser.

2.4. The contract of sale is concluded at the moment the Seller confirms to you that the order has been accepted for fulfilment (by email). The Seller’s terms and conditions apply to the contract; they may not restrict your statutory rights as described below.

2.5. If a product is out of stock or the Seller’s price has changed, we will inform you of this before the order is placed with the Seller and will only process the amended order with your consent. If you do not agree, the order will be cancelled without any consequences.

2.6. You may save or print these terms and conditions from this page.

3. Prices

3.1. Prices on the website are quoted in euros (on nspclub.pl — in zlotys) and include VAT. Delivery costs are shown when placing an order and are quoted separately.

3.2. The final price is the total amount shown to you before you submit your order. This can only be changed with your consent (clause 2.5).

3.3. If a discount is shown on the website, the previous price is also displayed alongside it; the previous price is defined as the lowest price in the 30 days prior to the start of the discount, and the discount percentage is calculated based on that price.

4. Payment

4.1. Payment is not accepted via the website. You pay the Seller for your order using one of the methods they offer for your country — for example, by bank transfer to the Seller’s account or via the Seller’s link for payment by card or PayPal. You select the payment method when placing your order.

4.2. We never ask you to transfer money to a personal account or to us. If you are asked to do so on behalf of NSP Club, this is a scam; please report it to us.

5. Delivery

5.1. The Seller dispatches the order from their warehouse in Warsaw via the delivery service selected at checkout (UPS, GLS, DPD, InPost, Venipak, etc. — depending on the country).

5.2. Delivery charges and the threshold for free delivery vary by country; for your order, these are displayed at the checkout.

5.3. Delivery time — 4–9 working days (Monday to Friday, excluding public holidays) from the date the order is confirmed by the Seller, or, in the case of prepayment, from the date the payment is credited. If the delivery time for your order is different, we will inform you of this before you place your order with the Seller.

5.4. Please check the packaging upon receipt. If it is damaged, where possible, draw up a report with the courier and notify us (section 8).

6. Right to withdraw from the contract (14 days)

6.1. You have the right to withdraw from the contract within 14 calendar days from the date on which you (or a person designated by you, other than the carrier) received the goods, without giving any reason. If the goods in a single order were delivered in separate parcels, the period starts from the date of receipt of the last parcel. The day of receipt is not included in this period.

6.2. To withdraw from the contract, it is sufficient to notify the Seller unequivocally before the expiry of the withdrawal period, for example by letter or by email:

Nature's Sunshine Europe Sp. z o.o., ul. Olkuska 7, 02-604 Warsaw, Poland, email biuro@nsppolska.pl, telephone +48 22 311 21 00;
or via us — using the ‘Contact Us’ form on the website or by emailing europe@nspclub.org. We will confirm receipt of the request by email without delay, stating the date and time of receipt, and forward it to the Seller no later than the next working day.

You may use the sample form in the Annex, but this is not compulsory. The deadline is deemed to have been met if you have sent your notice before it expires.

6.3. Exceptions. The right of withdrawal does not apply to goods supplied in sealed packaging which cannot be returned for reasons of health or hygiene, if their protective seal has been broken after delivery (Article 16(e) of Directive 2011/83/EU). For food supplements and cosmetics, such a seal is a membrane under the lid, a protective film or another seal on the packaging of the goods themselves. Opening the parcel or the shipping box does not invalidate the right of withdrawal. Rights in the event of a defect in the goods (Section 7) remain in force in any case.

6.4. Consequences of withdrawal. The Seller shall refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal. The money will be refunded using the same method by which you paid, unless you have expressly agreed otherwise with the Seller; if you paid in cash on delivery, the money will be transferred to the bank account you specify. No fees will be charged for the refund. The Seller may withhold the refund until they have received the goods back or confirmation that they have been posted — whichever occurs first.

6.5. The goods must be sent to the Seller in Warsaw no later than 14 days from the date of the notice of withdrawal — to the address which we will provide without delay together with confirmation of receipt of the notice (if you have notified the Seller of your withdrawal directly, the Seller will provide the address). It is sufficient to dispatch the goods before this deadline expires; no separate authorisation for the return is required. If you withdraw from the contract without giving a reason, you shall bear the direct costs of returning the goods; if the goods arrived damaged or were not the correct items, these costs shall be borne by the Seller.

6.6. You are liable for any reduction in the value of the goods only if this is caused by handling them beyond what is necessary to establish the nature, characteristics and functioning of the goods. If you were not informed of your right of withdrawal as required by law, this liability does not apply.

A brief guide can be found on the page ‘Returns and Exchanges’.

7. Statutory warranty of conformity

7.1. The seller is liable for the conformity of the goods with the contract (statutory guarantee) for at least 2 years from the date of delivery — to the extent provided for by the law of your country of residence (EU Directive 2019/771); in some countries this period is longer, for example in Spain and Portugal — 3 years. This refers to defects that the goods had at the time of delivery; it is not a promise that the goods will remain fit for purpose for the entire duration — the expiry date is stated on the packaging.

7.2. If the goods do not comply with the contract (defects, damage, incorrect goods, or the expiry date has passed by the time of delivery), you are entitled, first and foremost, to request a replacement free of charge or, where possible, to have the defect rectified. You may request a price reduction or terminate the contract and receive a refund if a replacement is not possible, the seller has refused to do so, has failed to do so within a reasonable time or the defect remains, or if the defect is serious; in the case of a minor defect, the contract cannot be terminated. Compensation for losses is governed by the law of your country of residence.

7.3. These rights are independent of the right of withdrawal (section 6) and cannot be restricted by any conditions.

8. Complaints

8.1. Please notify us via the ‘Returns’ or ‘Contact’ form (or at europe@nspclub.org): provide your order number, describe the issue, state your request and, if possible, include a photo. You may also contact the Seller directly: biuro@nsppolska.pl, +48 22 311 21 00 or by post to their address.

8.2. We will confirm receipt of a complaint by email. A substantive response will be provided no later than 14 days after receipt. Postage costs in the event of a valid complaint shall be borne by the Seller.

9. Reviews and comments

9.1. Any visitor to the website may leave a product review, even without registering. The review must be based on your own experience with the product; in Spain, this refers to a product purchased or used within the last 30 days. We do not verify whether the author of a review has purchased or used the product, nor do we mark reviews as verified.

9.2. Reviews and comments are published after being checked by a moderator. We publish both positive and negative reviews. We do not publish offensive, unlawful, promotional or off-topic content; if such content has already been published, we will remove it.

9.3. By submitting a review or comment, you authorise us to publish it free of charge on NSP Club websites, including in translations into other languages.

9.4. How to report unlawful content. If you believe that a review, comment or other content on the website is unlawful, please contact us via the ‘Contact’ form or at europe@nspclub.org. Please provide the page address (URL) and specify which content you are referring to, explain why you consider it unlawful, provide your name and email address, and confirm that, to the best of your knowledge, the information in your report is accurate and complete. We will acknowledge receipt, review the report without undue delay and inform you of our decision.

9.5. If we have restricted your content. Decisions regarding publication and removal are made by a person; automated form protection only filters out submissions from bots. If we have not published or have removed your review or comment, we will inform you of this by email, if we have your email address: what action has been taken, which provision of these terms or which law has been breached, and what facts led to this. You may request a review of the decision free of charge by writing to europe@nspclub.org; furthermore, you are entitled to take the matter to court.

10. Product information

10.1. Food supplements are not medicines. They are not a substitute for a balanced and varied diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of reach of children. Before use, if you are pregnant, breastfeeding, taking medication or have any medical conditions, please consult your doctor.

10.2. The ingredients and usage instructions are listed on the product information sheet. If, before placing your order, you require further information from the packaging — for example, warnings or nutritional information — please contact us: we will send you a photo of the label free of charge before you complete your order. The use-by date is stated on the packaging. If you notice any discrepancies between the product details and the packaging, please let us know.

11. Disputes and applicable law

11.1. If something has gone wrong, please write to us – we resolve almost any issue through correspondence.

11.2. You may contact the consumer protection authority or the out-of-court dispute resolution body in your country. NSP Club is neither obliged nor willing to participate in alternative dispute resolution (ADR) procedures. This applies only to NSP Club and does not limit your rights in relation to the Seller; the Seller’s terms and conditions set out how it resolves disputes.

11.3. The contract of sale is governed by Polish law (in accordance with the Seller’s terms and conditions). This does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence. You may bring a claim before a court in your country of residence.

11.4. These terms and conditions are published in the language of the website. In the event of any discrepancy between the different language versions, the version of the website through which you placed your order shall apply to you.

12. Contact details

NSP Club — Dina Pavlovna Sultanova, vul. Kotliarevskoho 8, 20703 Smila, Cherkasy Oblast, Ukraine; the ‘Contact Us’ form on the website, email europe@nspclub.org. Legal information — on the page ‘Legal notice’.
Seller — Nature’s Sunshine Europe Sp. z o.o., ul. Olkuska 7, 02-604 Warsaw, Poland; biuro@nsppolska.pl; +48 22 311 21 00.

13. Personal data

For information on what data we collect and how we process it, please see ‘Privacy Policy’. You can delete your data by following the instructions on the page ‘Personal data deletion’.

14. Changes to the terms and conditions

We may amend these terms and conditions. The version in force at the time your order was placed on the website applies to your order; the Seller’s terms and conditions apply to the contract of sale (clause 2.4).

Appendix. Model withdrawal form

(please complete and submit only if you wish to withdraw from the contract)

To: Nature’s Sunshine Europe Sp. z o.o., ul. Olkuska 7, 02-604 Warsaw, Poland, biuro@nsppolska.pl, +48 22 311 21 00 — or via NSP Club, europe@nspclub.org

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Order number:
Order date (*) / date of receipt (*):
Name of consumer(s):
Consumer’s (consumers’) address:
Signature of the consumer(s) (for paper forms only):
Date:

(*) Please cross out as appropriate.